Refund Policy

Last Updated: April 2026

At KEYTIGO, we are committed to providing high‑quality digital products and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.

1. General Policy

Due to the nature of digital products (instant access, non‑tangible goods), we generally do not offer refunds once the product/license key has been delivered. However, we make exceptions in specific situations outlined below.

2. Eligibility for Refund

You may request a refund under the following circumstances:

• Non‑delivery of the product: If you do not receive the license/access details within 60 minutes of payment (and it is not in your spam folder).
• Product not as described: If the item you received is significantly different from the description on our website.
• Technical issues that we cannot resolve: If our support team is unable to get the product working on your compatible device after reasonable effort.

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team at support@keytigo.com within 7 days of purchase.
• Include your order number, the email used for purchase, and a detailed explanation of the issue.
• Our team will review your request and respond within 24–48 hours.

4. Non‑Refundable Situations

Refunds will not be granted for:

• Change of mind after purchase.
• Failure to read the product description or compatibility requirements.
• Issues caused by the user’s device, internet connection, or third‑party software.
• Purchases made more than 7 days ago.

5. Chargebacks & Disputes

If you file a chargeback or payment dispute without first contacting our support team, we reserve the right to immediately suspend access to all products and services associated with your account.

6. Contact Us

If you have any questions about this Refund Policy, please reach out to us:

support@keytigo.com

https://keytigo.com/Contact