Refund Policy
Our commitment to your satisfaction
1. Our Commitment to You
At KeyTigo, your satisfaction is our priority. We stand behind every product sold on our platform with a comprehensive refund policy and lifetime warranty. If you're not completely satisfied with your purchase, we're here to help.
2. 30-Day Money-Back Guarantee
KeyTigo offers a 30-day money-back guarantee on all products. If you encounter any issues with your purchase within the first 30 days, you are eligible for a full refund.
✅ Eligible for Refund
- Product key does not activate within 24 hours
- IPTV service is consistently unavailable (less than 95% uptime)
- Media player activation fails after following instructions
- Product is significantly different from description
- Technical issues that cannot be resolved by our support team
❌ Not Eligible for Refund
- Change of mind or buyer's remorse
- Issues caused by user error or misuse
- Compatibility issues not disclosed in product description
- Requests made after 30 days of purchase
- Products that have been successfully activated and used
3. Lifetime Warranty
All products purchased through KeyTigo come with a Lifetime Warranty. This means that if your product stops working at any time after the 30-day refund period, we will replace it free of charge.
Warranty Coverage
- Technical issues with software keys
- Key deactivation or revocation by the manufacturer
- IPTV service interruptions
- Media player activation issues
- Account access problems
How to claim warranty: Simply contact our support team with your order details and a description of the issue. We will verify the problem and provide a replacement within 24 hours.
4. Product-Specific Refund Policies
Software Keys
Software keys are eligible for refund if they fail to activate. Once activated successfully, refunds are not available, but the lifetime warranty applies. If your key stops working at any time, we will provide a replacement.
IPTV Subscriptions
IPTV subscriptions are eligible for a prorated refund based on unused time if the service is consistently unavailable (less than 95% uptime). Full refunds are available within the first 7 days if you're unsatisfied with the channel selection or quality.
Media Players
Media player activations are eligible for a full refund within 30 days if activation fails. After successful activation, refunds are not available, but lifetime warranty applies for technical issues.
5. How to Request a Refund
Requesting a refund is simple and fast. Follow these steps:
Contact Support
Reach out via WhatsApp or email
Provide Details
Order number and issue description
Get Refund
Refund processed within 24 hours
Required Information for Refund Requests
- Order number (found in your confirmation email)
- Product name and date of purchase
- Detailed description of the issue
- Screenshots or evidence (if applicable)
- Preferred contact method for follow-up
6. Refund Processing Time
Once your refund request is approved, processing times vary by payment method:
- Credit/Debit Cards: 3-5 business days
- PayPal: 24-48 hours
- Cryptocurrency: Within 24 hours
- Store Credit: Instant
You will receive a confirmation email once your refund has been processed.
7. Dispute Resolution
If you disagree with our refund decision, you have the right to escalate the matter:
- Request a review by a senior support agent
- Escalate to our dispute resolution team
- Mediation through third-party arbitration
We are committed to fair resolution of all disputes and will work with you to find a satisfactory outcome.
8. Fraud Prevention
To protect our sellers and platform integrity, KeyTigo monitors refund requests for fraudulent activity. Refund policies may be limited for accounts with:
- Multiple refund requests on similar products
- Suspicious account activity
- History of chargebacks
- Violation of terms of service
We reserve the right to deny refund requests in cases of suspected fraud or abuse of our refund policy.
9. Contact Us for Refund Assistance
Our dedicated refund team is available 24/7 to assist you with any refund requests or questions. The fastest way to get help is through WhatsApp.
Please include your order number in all communications for faster assistance.
Summary: KeyTigo Refund Policy
✅ Covered
- 30-day money-back guarantee
- Lifetime warranty on all products
- Technical issues
- Activation failures
- Service interruptions
❌ Not Covered
- Change of mind
- User error
- After 30 days
- Compatibility issues
- Fraudulent claims
By making a purchase on KeyTigo, you acknowledge that you have read, understood, and agree to this Refund Policy. We are committed to ensuring your satisfaction and will work with you to resolve any issues fairly and promptly.