Privacy Policy — KEYTIGO

Privacy Policy

Last updated: May 23, 2026

1. Who we are

KEYTIGO is a digital marketplace offering premium software licenses, subscriptions, and gift cards. We are based in Morocco and serve customers worldwide. Contact: support@keytigo.com · WhatsApp +212 602 159 113.

2. The information we collect

We collect the minimum information needed to deliver your order. This typically includes:

  • Your name and a contact channel (WhatsApp number or email) you provide when ordering.
  • The product you ordered and its price.
  • Cryptocurrency transaction hashes or bank reference numbers you share with us as payment proof.
  • Basic technical data your browser sends automatically (IP address, browser type, pages viewed) — used only for security and aggregate analytics.

We do not collect card numbers, bank account passwords, or government IDs. We never see your crypto wallet seed phrase or your bank login.

3. How we use your information

We use your information only to:

  • Fulfill your order and deliver your product.
  • Provide customer support, including warranty replacements and refunds.
  • Send you transactional messages on WhatsApp or email related to your order.
  • Improve our website (aggregate, non-identifying analytics).

We do not send marketing messages unless you specifically agree to receive them.

4. Payments

We accept cryptocurrency (Binance Pay, USDT, Bitcoin, Ethereum) and direct Moroccan bank transfer (Attijariwafa Bank). When you pay with cryptocurrency, the transaction is recorded on a public blockchain — that record is permanent and not controlled by us. When you pay by bank transfer, your bank may retain transaction records according to its own policies. We do not store your card or bank credentials because we do not accept card payments.

5. Third-party services we use

To operate the website and deliver orders, we rely on a small number of trusted services:

  • Trustpilot — for collecting and displaying real customer reviews. Reviews you write live on Trustpilot's platform under their own privacy policy.
  • WhatsApp (Meta) — for customer communication. Your messages on WhatsApp are governed by WhatsApp's own privacy policy.
  • Our hosting provider — for serving the website.

We never sell, rent, or trade your personal data to anyone.

6. Cookies

We use cookies and local browser storage only for essential functions:

  • Remembering your currency preference (USD, EUR, MAD).
  • Remembering that you closed the cookie banner.

We do not use advertising, tracking, or third‑party analytics cookies. The Trustpilot widget may set its own cookies when you interact with it — see their policy for details.

7. How long we keep your data

We retain order‑related information for up to 24 months to honour our warranty, support refunds, and meet bookkeeping obligations. After that we delete it. WhatsApp conversations follow WhatsApp's own retention policy.

8. Your rights

Wherever you live, you may contact us to:

  • Request a copy of the information we hold about you.
  • Correct any inaccuracies.
  • Ask us to delete your data (subject to our legal record‑keeping duties).
  • Opt out of any non‑essential communication.

EU/EEA residents have additional rights under the GDPR (including the right to lodge a complaint with their data protection authority). Moroccan residents have rights under Loi 09‑08 and may contact the CNDP. To exercise any of these rights, email support@keytigo.com.

9. Security

We use HTTPS encryption across the entire site. We minimise the data we collect, never accept card details, and store the little we do collect on access‑controlled systems. No online service can guarantee absolute security, but we take this seriously.

10. International transfers

Because we serve customers worldwide and use international service providers, your data may be processed in countries outside your own. We rely on the contractual and security commitments of our providers to keep it protected.

11. Children

KEYTIGO is intended for users aged 16 and over. We do not knowingly collect information from anyone under 16. If you believe a child has provided us with their information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Material changes will be highlighted on our homepage for at least 30 days.

13. Contact us

Questions, requests, or complaints about this policy or your data: